Frequently Asked Questions
Everything you need to know about your Luxe Cosmetics experience.
Are Luxe Cosmetics products cruelty-free?
Yes, we are proud to be 100% cruelty-free. We do not test our finished products or ingredients on animals, nor do we work with suppliers who do.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy for opened products?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it for a full refund or store credit, even if it has been opened and lightly used.
Do you offer samples with every order?
Every Luxe Cosmetics order includes two complimentary deluxe samples of our best-selling serums or creams so you can discover your next favorite product.
Are your products safe for sensitive skin?
Most of our products are formulated to be hypoallergenic and dermatologist-tested. However, we recommend checking the full ingredient list on each product page or performing a patch test before full application.
How can I track my shipment?
Once your order is processed, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery in real-time.